Shipping policy
Policies
About us
The Beauty Academy Supplies is a UK-based company dedicated to providing permanent makeup artists with the highest-quality work supplies. We work with industry technicians to ensure that each product performs to the highest standard, ultimately allowing every PMU and micro blading artist to reach their full potential.
TAXES
Taxes are inclusive. Unfortunately, at this time we are not able to make tax exemptions.
SHIPPING POLICY
FREE UK DELIVERY OVER £350
Please note that there may be duties and taxes levied on your shipment in your destination country. The receiver is solely responsible for paying any customs charges.
NO ORDERS SENT OUT SATURDAY OR SUNDAY
No orders sent on Bank Holiday's, No weekend Delivery available
Our orders are all shipped via DPD and Royal Mail. Shipping price will be calculated at the checkout.
If you have any issues regarding delivery, please contact us directly to : thebeautyacademy.ipswich@gmail.com or call 01473 225221 between 10am-12pm, Monday-Friday.
SHIPPING ZONE
UK (Excluding Northern Ireland & Highlands)
Royal Mail
Monday – Friday Only - £5.99 Free shipping above £350 order
UK Northern Ireland & Highlands
Royal Mail 48 Hours Monday - Friday Only - £11
USA
Royal Mail TRACKED 1-10 Working Days Monday - Friday Only.
Europe we not dispatch to EU locations due to Brexit issues
**All orders completed before 15:00 on a working day will be dispatched the same day via ROYAL Mail delivery service.
EXCEPTIONS
We do deliver to most postal areas in the UK, but there are a small number of postcodes in remote areas where we cannot offer next day delivery. This includes the Scottish Highlands and Islands, Isle of Man, Isle of Wight, and Channel Islands. Next Working Day by 10:30 or 12:00 is not available for Northern Ireland.
We can deliver to BFPO addresses, but only with Royal Mail, so weight restrictions may apply.
Returns/Refund Policy
Returns
If you are unhappy with any of the products received, you have fourteen days to return them. Returned goods which are not faulty, or have not been sent in error, will be credited at 100% of the original invoice value.
To be eligible for a return, your item must be unopened, unused and in the original packaging, must be sent to us in the original, sealed packaging available for re-sale.
To return your product, please reach out on our email: thebeautyacademy.ipswich@gmail.com. If approved you will be provided with return instructions. You will be responsible for return shipping costs. Tracking and insurance is advised. Sorry, shipping costs are non-refundable.
We reserve the right to deduct all postage and additional third-party fees.
If you are returning any goods, please use address
THE Beauty Academy
201-203 &207 Duke Street
IP3 0BH Ipswich
thebeautyacademy.ipswich@gmail.com
Please allow 5-10 working days from when the products are received by our depot for the refund amount to be credited to your bank account. Postage to be paid for by sender
We will ask you to send us a picture of the items you are wishing to return along with reason. This will help us ensure that our other artists are receiving our tools in perfect condition.