Refund policy
REFUND ,RETURN and EXCHANGE policy /WARRANTY policy
Terms and Conditions
By purchasing products from our shop, you agree to these terms and conditions.
Response Time for Emails and Inquiries
We reserve the right to respond to emails and inquiries within 48 hours. We appreciate your patience as we strive to provide thorough and accurate responses.
NOTE: All sales are considered final. It is our policy to not accept any returns due to contamination issues. We take great care to ensure all products arrive properly sealed and sterilised, and cannot accept returns as a safety precaution for our customers.
However, there may be exceptions. If you feel like you need to return an item and have a solid reason, you may contact us at our email address:
thebeautyacademy.ipswich@gmail.com.
Please note that we reserve the right to refuse any returns and refunds at any time.
RETURN
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Due to cross contamination issues and the fact that all ND PASSION LINE machines are custom-built to order for you, we do not accept returns. All machine sales are final. We do, however, guarantee all of our machines and power supplies.
You can request a return on your product only within 30 days after you received it. Complaints received after that will not be considered.
In order to return a product, the product must be in the same condition in which you received it:
- Unopened
- Unused or Sealed
- Undamaged
- In its original packaging with all the tags and labels.
You have to provide a receipt or proof of purchase.
You can return your product for Store Credit. Store Credit can be exchanged for a different product.
No cash refunds are issued ONLY STORE CREDIT
Refunds – Store Credit Only
Refunds are possible exclusively in the form of store credit. If you want a refund on the item you purchased, return the item to get store credit in the same amount you paid.
HOW TO START RETURN PROCESS?
To start a return process, follow the instruction:
1. Email our Customer Support at pmusupplies.uk@gmail.com. or thebeautyacademy.ipswich@gmail.com
State your order number, the selection of products you want to return, and the reason for requesting the return.
2. If your return request is accepted, we will send further instructions for mailing your return.
3. We do not currently offer free returns to customers. You will therefore need to cover all costs of returning any items to us yourself. We advise that you mark your package ‘returned goods+ order number ’ Please Remember: We strongly recommend that you return any items via a registered trackable service and obtain and retain proof of posting as we do not accept responsibility for items that fail to arrive with us.
PLEASE send parcel to address below:
The Beauty Academy (PMU Supplies) 207 Duke Street IP3 0BH Ipswich ,Suffolk
4. Once your return has been delivered to us, it will be inspected by our team. This may take 1-3 working days.
5. We will let you know if your return passed the inspection or not.
6. If your return is accepted, you will receive Store Credit equivalent to the sum you paid for the product without delivery cost.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question : thebeautyacademy.ipswich@gmail.com
ITEMS RETURNED WITHOUT PRIOR NOTICE WILL NOT BE ACCEPTED.
YOUR RETURN WILL NOT BE ACCEPTED IF:
- You didn’t follow the return process instructions described above. Items returned without prior notice on your part and acceptance on our part will not be accepted.
- You didn’t provide order number or invoice
- The item was opened.
- The item is not in its original packaging.
- The item was used or worn.
- The item is missing one or more of its original labels or tags.
- The item is damaged in any way.
We do not accept returns on SALE items or GIFT CARD
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
DAMAGED SHIPMENTS
Part of order is damaged
A damaged item is considered to be broken product that is fractured, shattered, bent, crushed, leaking. Evidence of damage is required in the form of photos for quality control purposes. Damaged items will be replaced/refunded.
Exceptions / non-returnable items
Certain types of items cannot be returned, custom products (such as special orders or personalised items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
ITEM MISSING or INCORRECT FROM ORDER
Order is missing item(s)If you notice you are missing an item from your delivery, please reach out on our Contact Us page within 5 days of delivery. Please include your order number and name of the missing product. Received incorrect item(s) in orderPlease reach out on our Contact Us pmusupplies.uk@gmail.com. within 5 days of-delivery. Do not open the wrong product; if the product is opened, it cannot be returned Please include your order number, a photo and name of the incorrect item received as well as the name of the item you are missing.
LOST IN TRANSIT
Packages presumed to be lost:
Order issues for packages presumed to be lost by the carrier (where the status is not “delivered”) must be filed no sooner than 20 days after the last tracking update and within 30 days from the last checkpoint.
Customers without Insurance
Packages presumed to be lost:
Order issues for packages presumed to be lost by the carrier (where the status is not “delivered”) are not covered when Route is not purchased. For packages to be deemed lost by the courier, it must be 21 days after the last tracking update. Lost packages should be reported no sooner than 21 days after the last tracking update and within 30 days from the last checkpoint. The Beauty Academy can make a one-time exception in some cases. In the case of an exception being made, all future purchases must have Insurance purchased in order to be replaced/refunded in the event a shipment becomes lost in transit again.
* An exception may be made if reported within the 30 day window, and the courier has deemed the package as lost.
STOLEN SHIPMENTS
Delivered but missing package:
Order issues for packages marked “delivered” yet not received are considered stolen and must be reported no sooner than 1 business day after “delivery date” but no longer than 15 days to ensure it was not misdelivered or easily found around the premises.
Customers without Route
Delivered but missing package:
Order issues for packages marked “delivered” yet not received are considered stolen. These are not covered when Insurance is not purchased.
WRONG ADDRESS
If the wrong address was input at the time of order, this is not covered. We will do our best to contact the courier for retrieval or address change in transit. Should the package not be delivered to the customer, THE BEAUTY Academy is not responsible In the case of an exception being made, all future purchases must have the correct address at the time of fulfilment.
* An exception may be made if the incorrect address was reported before delivery and the courier delivers to the incorrect address. Customers may be asked to contact those at the address to retrieve the package before an exception will be made.
Can I Change My Order Once I’ve Placed It?
All sales are final. We cannot modify orders once they have been completed and paid.
DISCOUNT/PROMO CODES (COUPONS, VOUCHERS)
Unless stated otherwise, all codes are one-time-use per customer. Codes cannot be combined.
Coupon codes cannot be applied retroactively to finalised sales.
WARRANTY POLICY
All ND PASSION LINE machines come with a 1-year manufacturer’s warranty from the date of purchase. This warranty covers any manufacturer’s defect. Proof of purchase is required to claim warranty.Motor warranty is voided if motor shows signs of being dropped, internal fluids with in the motor and/or motor shows signs of being tampered with in any way.
The warranty is void if the machine shows signs of:
– having been dropped
– ink/liquid within the internal body and motor components
– having been tampered with
– internal parts have been replaced by anyone outside of the official repair team.
- cable is not cover by warranty
- Sending your item for a repair, and the repair itself is generally free of charge. Any postage costs that occur will be reimbursed using the payment method used for the order. We will return your repaired item to you as soon as possible with no shipping costs.
- If the problem isn't covered by the manufacturer's warranty, or if the warranty has been voided (for example if the item has been accidentally damaged), you'll be contacted by the repairer with a repair estimate. You can decide whether to ask the repairer to proceed with the repair at an additional cost, or if you've sent the item off for repair, you can chose to have the item returned to you free of charge. Payment for such repairs, including any applicable delivery charges,
The service can remove the defect by:
- Fixing the damaged component
- Replacing the damaged component
- Replacing the subject of the warranty for a new one (i.e. the same or a later model)
- However, it's the producer who evaluates the weight of the defect and the way of removing it.